Shipping policy
Last updated: 19 September 2026
Bubby Cubby sources outdoor play equipment from Australian suppliers only. Everything we sell is either made in Australia or already sitting in an Australian warehouse, so you are not waiting three months for a container from overseas. We ship to Australian addresses only.
Our excess shipping refund
We aim to charge you no more for freight than it actually costs. If, after you order, we find the real shipping cost is lower than what you paid, we will refund the difference to you (a small transaction fee may apply). You do not need to ask — we check it.
Dispatch
We aim to dispatch all orders within 24 to 36 hours of receiving them and clearing payment. You will receive an email with tracking details once your order leaves the warehouse.
- We may not be able to change your order once processing has started.
- Deliveries occur Monday to Friday during business hours only.
- A signature is required on delivery, so someone needs to be there.
Delivery times
Cubby houses and play equipment are bulky freight and travel by road. There is no express option, because road freight is the only way these items can be sent. As a guide:
- Metro Melbourne and Sydney: 2 to 5 business days
- Larger towns in VIC and NSW: 3 to 10 business days
- Other Australian locations: 4 to 14 business days
These are guidelines, not guarantees. Once your order leaves the warehouse we have no control over the carrier's timing. If you need your order in a hurry, add a note in the customer comments section and we will do our best to prioritise dispatch, though for larger items no earlier delivery date can be promised.
Build-to-order cubby houses take longer, as components are manufactured to specification. Where installation is required, dates are arranged with you and the manufacturer.
What "delivered" means
Delivery costs are based on delivery to your front door or to ground level during normal business hours. It is the buyer's responsibility to take the items from that point. Our couriers will not carry items upstairs or use lift access, and they will not bring goods through the house or around the side.
Cubby house cartons are heavy. We recommend having a second person available to help move them.
If the packaging arrives damaged
- Accept the delivery — very often the carton is knocked about but the product inside is perfectly fine.
- Inspect the contents and photograph anything damaged.
- Contact us at Hello@bubbycubby.com.au with those images, within 7 days of delivery.
We will arrange a repair, replacement or refund in line with our refund policy. Transit damage reported after 7 days may not be covered by the manufacturer, so please check your delivery promptly.
Shipping cost terms and conditions
Shipping is calculated at checkout from the delivery address you provide. Occasionally the amount charged is wrong — most often because a postcode was entered incorrectly, because the address turns out to be in a remote or surcharged delivery area, or because a freight rate was miscalculated for an oversized item.
Where the shipping cost charged was incorrect, we reserve the right to either:
- contact you with the correct shipping cost and ask for the additional amount before dispatch; or
- cancel the order and refund you in full.
We will always contact you first and give you the choice. You are under no obligation to pay the additional amount — if you would rather not proceed, we will cancel the order and refund you in full, including the original shipping charge. Nothing in this section limits your rights under the Australian Consumer Law, and we will not dispatch an order at a higher shipping cost without your agreement.
Where the shipping cost charged was too high, our excess shipping refund above applies and we refund you the difference.
Christmas 2026
To give your order the best chance of arriving before Christmas, please order by 30 November 2026. We will keep taking orders after that date, but we cannot guarantee delivery before Christmas — carriers get progressively slower through December and are beyond our control.
Questions
Email Hello@bubbycubby.com.au and we will get back to you.