Shipping and Delivery Cubby Houses in Australia

Christmas 2026 ordering

Order by Sunday 30 November 2026 for delivery before Christmas. We'll keep taking orders after that date, but cubby houses and play equipment travel by road freight and the carriers get very busy in December, so we can't guarantee that orders placed after 30 November will arrive before Christmas. If it's for under the tree, please order early.

Bubby Cubby sources outdoor play equipment from Australian suppliers only. These cubby houses are either built in Australia, or have been imported into an Australian warehouse. This is so that we can ensure that you do not have to wait up to 3 months for your order to arrive from cheaper stores overseas.

Bubby Cubby also strives to provide delivery at the lowest possible cost. As such we will refund excess shipping charges to you after purchase if we find that the shipping cost is lower than what you have paid for (small transaction fee may be applied).

We only ship and deliver to Australian addresses.

We strive to dispatch all orders within 24 – 36 hours of receiving your order.

  • We’ll endeavor to dispatch your order within 24 hours of receiving your order and cleared payment
  • Please note that we may not be able to make changes to your order once processing has commenced
  • All orders require a signature upon delivery
  • Delivery can only occur Monday-Friday during business hours.
  • Unfortunately we have no control over delivery time once your order has left the warehouse, however as a guideline please see the table below.

Australia Wide Schedule

Normal Delivery Guidelines Below:

  • Delivery metro Melbourne and Sydney: 2 – 5 business days
  • Delivery large towns in VIC and NSW: 3 – 10 business days
  • Delivery other Australia locations: 4 – 14 business days

If you would like your order in a hurry please add a note to the customer comments section within your order and we will do our best to dispatch as a priority. However, for larger items there is no guarantee of an earlier delivery date. Please note above Delivery Guidelines are guidelines only, not a guarantee of delivery timeframe.

We do not provide express delivery because large items like cubby houses and outdoor play equipment will all be shipped using road delivery only, as such, there is no faster way of sending the items to you.

You can expect to receive an email with delivery tracking number after your order has been dispatched. Signature may be required for delivery.

All Delivery costs are based on delivery to your front door (except for My Cubby Cubby houses, unless arranged otherwise) or ground floor during normal business hours. It is the buyers responsibility to make arrangements to take items at this point. Our Couriers will not deliver to upstairs or lift access locations.

If an item is delivered with damaged packaging:

  • Accept delivery
  • Contact us with images of the damage.
  • We will respond with either a return or refund as quickly and efficiently as we can, according to our returns and refunds policy.

Delivery of Build to order Cubby houses may take a little longer as components are manufactured to specifications, and if installation is required, date and times will need to arranged with you and with the manufacturers.

Shipping Terms and Conditions

Incorrect shipping charges. Shipping costs shown at checkout are calculated from the delivery address and product details you enter. Cubby houses and outdoor play equipment are bulky freight, and the actual cost can differ from the checkout quote where, for example, the address or postcode entered is incorrect or incomplete, the delivery address is in a remote or regional area attracting a freight surcharge, or the item’s size or weight is not priced correctly for that location. If, after your order is placed, we find that the shipping cost quoted at checkout was incorrect, we reserve the right to either:

  • contact you with the correct shipping cost and request payment of the difference before your order is dispatched; or
  • cancel the order and refund you in full, including any shipping paid.

Where we request additional shipping funds, you may choose not to proceed, in which case we will cancel the order and refund you in full. Your order will not be dispatched until the shipping cost is confirmed and any difference is paid. As noted above, if the actual shipping cost is lower than the amount you paid, we will refund the difference (a small transaction fee may apply).

Incorrect or incomplete delivery address. You are responsible for providing a complete and accurate delivery address. If a delivery fails or is returned to sender because the address you supplied was incorrect or incomplete, or because no one was available to sign for the delivery, any redelivery, return-to-sender or storage fees charged by the carrier will be payable by you before redelivery. Alternatively, you may choose to cancel the order and we will refund the order amount less those carrier fees and the original shipping cost.

Your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), as applied in Victoria under the Australian Consumer Law and Fair Trading Act 2012 (Vic)). Nothing in these shipping terms excludes, restricts or modifies those guarantees. If we deliver the wrong item, or an item that is damaged or faulty, we will resolve it at no cost to you in accordance with our Returns & Refunds Policy and the Australian Consumer Law – the additional shipping charges described above apply only where the shipping cost or delivery address was incorrect at the time of your order, not to errors on our part.