Warranty and Claims
Bubby Cubby strives for your satisfaction. As online shoppers ourselves, we understand that things may not function or last as long as it you'd expect, and we will keep our promise to make sure that you are 100% satisfied to the best of our abilities.
All our products are subject to the Warranty Policies of the manufacturers, and they are subject to change, beyond our control, at anytime.
While we will fight for a fair outcome for all parties in all Warranty and Claims issues, the final decision of any warranty or claims lie in with the manufacturer, and may be beyond our control.
For example, damage to products due to deviation or non-compliance with the manufacturer's assembly and maintenance instruction may void warranty.
Some Cubby houses and outdoor play equipment (like build to order cubby houses) or products have a manufacturer's warranty which may offer additional protection against product failure to that offered by Bubby Cubby’s returns policy.
Warranty claims are handled by the manufacturer directly so please contact them immediately an issue arises and follow their Returns Policy and Instructions. If you require any assistance or their contact details please feel free to contact us via our online contact form or customer services department stating your order number, the item(s) you are wishing to return and details of the problem.
If you have any other questions regarding our warranty policy, please do contact us directly.
Links to Manufacturers Warranty policies:
1) Hide and Seek Kids: https://www.hideandseekkids.com.au/warranty-returns-policy/
2) Lifespan Kids: http://www.lifespankids.com.au/warranty-info
3) Little Smiles (Step2 Products): https://www.littlesmiles.com.au/view/12-month-warranty
3) Plum Play: Plum play has individual warranties for different products, so you would need to find the products to check the warranties. Here is the link to their Returns Policy: http://www.lifespankids.com.au/warranty-info
4) Stilla: Stilla requires registration of your product to take advantage of their 10 year warranty. Please follow this link: https://www.stilla.com.au/warranty/